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Certificates

 

Optima Telekom proves the quality of its business with international certificates.

International certificates prove the quality of our business

 

Optima Telekom proudly holds an international information security management certificate, quality management certificate, environmental management certificate, and contact center certificate.

ISO/IEC 27001:2013 Information Security Management Certificate

ISO/IEC 27001:2013 certificate of information security management system (ISMS) demonstrates the commitment of Optima Telekom to information security and customer satisfaction, and to the continuous improvement of its reputation. The standard enhances the credibility of our company and clearly demonstrates the value of our information management system as well as our real commitment to maintaining a high level of information security. Certificate strongly affects our corporate culture, creating new business opportunities with customers who are aware of the importance of information security, enhancing the ethical component in our employees, and creating an insight into the importance of safekeeping information in the workplace. Moreover, it enhances information security and reduces the potential risk of fraud, loss, and information being compromised within the company.

ISO 9001:2015 Quality Management Certificate

The recognition and implementation of ISO 9001:2015, an internationally recognized quality management system according to the ISO standard, represented a significant shift for Optima Telekom's reputation. It has enabled us to continuously improve the efficiency and effectiveness of our quality management system as well as the associated business processes. Over time, this has transferred to an overall increase in our market share and market share, which ultimately positively affects our business. Furthermore, by highlighting our real commitment to quality, we have transformed our corporate culture so that customers and employees value our need for continued progress.

ISO 14001:2015 Environmental Management Certificate

Proving its real commitment to environmental protection, Optima Telekom has transformed its corporate culture by attracting new businesses and environmentally conscious customers. Our employees have developed a sophisticated ethical approach in the workplace. Compliance with the requirements of ISO 14001:2015 enables our company to utilize better energy and resources, which leads to lower operating costs.

ISO 18295:2017 Certificate according to the European standard for customer contact centers

By implementing ISO 18295: 2017 Certificate according to the European standard for customer contact centers, Optima Telekom creates value for the customer, employee, and Call Center, enhancing the robustness and efficiency of the service and the relationship between the customer and the Call Center. This allows CC to provide a higher level of customer experience on behalf of customers. Service standards are an essential element of service management excellence; they help clarify customer and employee expectations, enable performance management, and support the satisfaction of customers and buyers.